Refund Policy

Last Updated: September 1, 2025
Effective Date: September 1, 2025

1. Overview

This Refund Policy explains the terms and conditions under which Nano Banana ("we," "our," or "us") provides refunds for purchases made through our Service. By making a purchase, you agree to this Refund Policy.

2. Subscription Refunds

2.1 Eligibility

You may be eligible for a refund of your subscription fee if:

You request the refund within seven (7) days of your initial purchase
You have used less than 10% of your subscription credits
Your account is in good standing with no violations of our Terms of Service

2.2 Refund Amount

Refunds will be calculated as follows:

Base refund amount equals the subscription price minus any used portion (pro-rated by days)
A processing fee of 5% will be deducted from the refund amount
Bonus credits are non-refundable and will be removed upon refund processing

3. Automatic Renewal Refunds

3.1 Full Refunds

We will provide a full refund for automatic subscription renewals if:

You have not used any credits in the renewed billing period
You request the refund within seven (7) days of the renewal date
The renewal was unintentional

Upon processing a full renewal refund, your subscription will be immediately cancelled.

3.2 Partial Refunds

Partial refunds for renewals may be considered on a case-by-case basis if:

Less than 25% of the renewal period has elapsed
You have used less than 10% of allocated credits
You provide a valid reason for the refund request

4. Credit Package Refunds

4.1 Eligibility

One-time credit package purchases may be eligible for refund if:

Less than 50% of purchased credits have been used
The refund request is made within thirty (30) days of purchase
No violations of our Terms of Service have occurred

4.2 Refund Calculation

Credit package refunds are calculated using the following formula:

Refund Amount = (Unused Credits / Total Credits) × Purchase Price - Processing Fee

The processing fee is 5% of the original purchase price.

5. Non-Refundable Items

The following items are not eligible for refunds under any circumstances:

Processing and transaction fees
Credits that have been consumed
Expired subscriptions or credits
Purchases made more than thirty (30) days ago (for credit packages) or seven (7) days ago (for subscriptions)
Accounts that have been terminated for violations of our Terms of Service
Custom enterprise agreements (governed by separate terms)
Promotional credits, bonus credits, or free trial credits

6. Special Circumstances

6.1 Technical Issues

If you experience technical issues that prevent you from using the Service:

We will first attempt to resolve the technical issue
If the issue cannot be resolved, we may offer a refund or service credit at our discretion
You must provide documentation of the technical issue

6.2 Service Changes

If we make significant changes to the Service that materially affect your ability to use purchased features:

We will provide thirty (30) days advance notice
You may request a pro-rated refund for the unused portion of your subscription

7. Refund Process

7.1 How to Request a Refund

To request a refund:

Email our support team at support@applebanana.org
Include your account email address and transaction ID
Provide a detailed reason for your refund request
Include any relevant documentation

7.2 Processing Time

We will acknowledge your refund request within 24 hours
A decision will be made within 3 business days
Approved refunds will be processed within 5-7 business days
Funds will be returned to your original payment method

8. Dispute Resolution

If you disagree with our refund decision:

You may request a review by our management team
You may contact your payment provider to dispute the charge
Disputes are subject to the dispute resolution provisions in our Terms of Service

9. Abuse Prevention

We reserve the right to:

Deny refund requests from users who have requested multiple refunds
Suspend or terminate accounts that abuse our refund policy
Modify this policy to prevent abuse

Users are limited to a maximum of two (2) refunds per twelve (12) month period.

10. International Refunds

Refunds are processed in the original currency of purchase
Exchange rate fluctuations are not covered
International transaction fees charged by your bank are not refundable

11. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

12. Contact Information

For refund requests or questions about this policy, please contact:

Nano Banana
Email: support@applebanana.org
Refund Inquiries: refunds@applebanana.org